Shopping Bag

Terms and Conditions

Privacy

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the WoodenURecover site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the WoodenUrecover Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Wooden U Recover reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Credit Cards

We accept the following US bank issued credit cards: Visa, MasterCard, American Express and Discover. Payments are also accepted through the PayPal service (www.PayPal.com). There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will likely cause a delay in processing your order.

Debit Cards

Notice to debit card users: Currently, most North American banks—or foreign banks with offices in the United States—hold funds for up to three days whether or not a transaction has been approved or declined. If your transaction is declined, DO NOT use the same card to attempt to purchase materials; that would cause your bank to hold twice the funds for the same amount of time.

Money Orders, Cashier’s Checks, Company Checks, & Personal Checks

We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.

Shipping Policy

Shipping Time -- The vast majority of our products are made to order.  We try our best to ship all order within 2 - 3 business days.  In the rare event that processing time is beyond 4 business days, we will reach out to you to advise you of the delay.  Orders requiring personalization typically ship within 3-4 business days. Orders are not processed or shipped on observed holidays or on Saturday or Sunday.  Please let us know if you have specific delivery requirements. 

Orders containing requests for quotation of custom items will be held pending the approval or disapproval of quoted items.  Please let us know if you would prefer shippable items to be released.

Orders containing specialty medallions (gold plated, silver plated, .999 pure silver, hand enameled, and all specialty colored tokens) are made to order and require additional processing time.  These products ship within 10-15 business days of order receipt as indicated within their individual detailed product description pages. 

The shipping time offered for available shipping methods (First Class, Priority, Express, etc.) are estimates offered by the USPS of transit time only and do not include the time necessary for processing and manufacturing. 

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Wooden U Recover or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Out-of-Stock Products

We prefer to ship orders in their entirety. Usually, products ship the same day if ordered by 2:00PM, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We rely on our customers to inform us of strict delivery requirements. We will notify you if we are unable to accommodate special or specific delivery requests. You may cancel your order at any time prior to shipping.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Taxes

Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within North Carolina. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Returns

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. Please contact us for Return Authorization. Special orders, custom orders, and personalized items are not eligible for return and/or refund. Exchange for items that are ordered in the wrong size, year designation, color, etc. (errors submitted by buyer) are accepted within 10 days with return authorization only and a 15% restocking fee. Shipping and handling charges are not eligible for refund.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.
  
Order Submission Errors

It is the responsibility of our customers to review their order(s) carefully for correct spelling, correct dates, etc. Processed/Shipped orders that were submitted incorrectly are not eligible for return, credit, or refund. Please review your order(s) and order correspondence carefully. 

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site.

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Wooden U Recover, Copyright © 2018, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Wooden U Recover signs them or not. We reserve the right to make changes to this site and these Conditions at any time.